Shipping & Returns
EASY RETURNS & EXCHANGES
All returns are subjected to the following conditions:
- Returned items must be in new condition with original tags and packaging.
- Items must be returned within 30 days of shipment to be accepted.
- Used items or items damaged after use will not be accepted. If you receive an item from us that is damaged, contact us immediately. Otherwise, we will assume that any damage occurred while the item was in your possession, and the item will be non-returnable.
- Returns will be accepted for any reason (except for helmets, custom, or personalized items).
- Helmets are not returnable for any reason.
- Email firstname.lastname@example.org to start your return. Include your order number. If you ordered multiple items, please indicate which items you would like to return.
Exchanges ship for free. Return shipping is not refundable.
BACK ORDER POLICY
We try very hard to keep our inventory accurate on the website. If for some reason your item is back ordered, you will be notified by phone or email.
JODS uses USPS for domestic orders and UPS for international shipping. Domestic orders ship for free, while UPS prices are calculated based on package weight and customer location.
Last Updated: August 3, 2020
JODS offers domestic standard shipping on select products.
We take pride in ensuring your items are shipped with the best care. We are always working on better ways to serve you. Please carefully read our shipping and delivery policy for your orders.
1. DELIVERY PROCESS AND SCHEDULE
Most orders are shipped within 24 hours of ordering. However, please allow up to 7 business days to process shipping requests. Once your order is processed, you will receive an email with a more detailed estimated delivery time.
Please note, before processing and dispatching your purchases, we must confirm your credit card information with your card issuer. On some occasions, we are required by the card issuer to perform additional security checks or verifications of your billing or shipping address or card information. This may cause you to experience delays in your order.
JODS is not responsible for weather-related shipping delays.
**Please note, all delivery times are only guidelines. JODS does not consider an order to be overdue until a week after the specified delivery date has passed.
We offer shipping to the following locations:
(A) Continental United States
Items shipped within the continental United States, including P.O. Box addresses, should arrive within 7 business days after the order has been shipped depending on the destination. Items weighing greater than 1 pound will be shipped USPS priority mail (typically arriving in 1-3 days), while items weighing less than a pound will be shipped USPS first class package (typically arriving within 7 days).
(B) Hawaii and Alaska
Items shipped to Hawaii and Alaska may take additional time to arrive after the order has been shipped. Please contact us directly for deliveries to these locations.
(C) Other International Locations and U.S. Territories
JODS ships internationally using DHL, with rates based on package weight and location. Please contact email@example.com for more information.
2. SHIPPING PROCEDURES
We are unable to redirect or cancel orders once the order has been shipped.
Lost or Stolen Items - JODS is not responsible for lost or stolen orders. Please ensure your order shows the correct address and packages are not left on your porch. If an item is lost or stolen, contact us and we can submit a claim with USPS. Please be aware, the process takes several weeks and most claims are refused. USPS does not issue refunds for packages that are shown as delivered in their tracking system. If you prefer to have a package delivered with signature confirmation, or through a different carrier, please contact firstname.lastname@example.org.